Shipping policy

 

  1. Shipping Policy

    Processing Time

    All orders are processed within 1–2 business days.

    Orders placed on weekends or holidays will be processed on the next business day.

 


Shipping Time

Standard U.S. shipping takes approximately:

 

  • 3–8 business days (Standard Shipping)

 


Shipping times are estimates only and are not guaranteed. Delays caused by carriers, weather, or high-volume periods are outside our control.


Shipping Confirmation & Tracking

Once your order ships, you will receive an email with a tracking number. Please allow up to 24–48 hours for tracking information to update.


Shipping Costs

Shipping costs are displayed at checkout.

Free shipping promotions may apply as indicated on our website.


Wrong Address or Delivery Issues

Customers are responsible for providing an accurate shipping address.

PetBloom is not responsible for lost packages due to:

 

  • Incorrect or incomplete addresses

  • Theft after delivery

  • Carrier delivery errors

 


If an order is returned to us due to an incorrect address, the customer may be responsible for reshipping costs.

 

 

 

  1. 30-Day Return Policy

    We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return within:

 


➡️ 30 days from the delivery date.


Eligibility for Returns

To qualify for a return:

 

  • The item must be returned within 30 days of receiving it.

  • The item must be unused, unopened, and in its original packaging.

  • A proof of purchase (order number or receipt) is required.

 


Items not eligible for returns:

 

  • Opened or used skincare or personal care items

  • Items marked “Final Sale”

  • Gift cards

  • Any item not in its original condition

 


How to Start a Return

Please contact us at info@petblooms.de with:

 

  • Your order number

  • The item(s) you want to return

  • Reason for the return

 


We will reply with return instructions and the correct return address.

Unauthorized returns cannot be processed.


Return Shipping Costs

Customers are responsible for the cost of return shipping.

 

  • Shipping fees from the original order are non-refundable.

  • We recommend using a trackable shipping service.

 

 

 

 

  1. Refunds

    Once we receive and inspect your returned item(s), we will notify you by email.

 


Approved refunds:

 

  • Will be issued to your original payment method

  • Processing time: 5–10 business days

 


Refund rejections may occur if:

 

  • The product shows signs of use

  • The packaging is damaged

  • The return does not meet our eligibility criteria

 

 

 

 

  1. Damaged, Defective, or Incorrect Items

    If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

    Send an email with photos of the issue to info@petblooms.de, and we will replace or refund the item at no additional cost.

 

 

 

 

  1. Contact Information

    For any shipping or return questions, please contact us at:

 


Email: info@petblooms.de

Website: pet-blooms.com


Company Name: PETBLOOM LIMITED

Registration: 77254315

Address: RM 01, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG